Site announcements

Become a Certified Contact Centre Manager – Enroll Now!

by Admin User -

☎️ Master the Art of Contact Centre Management! ☎️

We are excited to announce that our Contact Centre Manager qualification is now open for enrollment!

📊 What Does a Contact Centre Manager Do?
A Contact Centre Manager plays a critical role in ensuring smooth, efficient, and high-quality customer service operations. This qualification will equip you with the expertise to:
✅ Manage and optimize contact centre processes for maximum efficiency.
✅ Control operational costs while maintaining high service standards.
✅ Lead and motivate teams to enhance performance and customer satisfaction.
✅ Build strong relationships with customers and suppliers to drive business growth.
✅ Implement quality assurance strategies to ensure compliance and service excellence.

🎯 Who Should Enroll?
Whether you're an experienced contact centre professional looking to advance or new to the industry, this course is designed to prepare you for leadership roles in both inbound and outbound contact centres.

📌 Why Choose This Qualification?
✔️ Recognized by the Contact Centre Management Group (CCMG)
✔️ Aligned with the South African Bureau of Standards (SABS) Contact Centre Framework
✔️ Developed with input from industry leaders for real-world application

📅 Don’t miss this opportunity! Enroll today and take the next step toward a successful career in contact centre management!

Discuss this topic  (0 replies so far)

Exciting QCTO Qualifications on the Way – Powered by Infomage Rims Group!

by Admin User -

📢 Stay Ahead with Industry-Recognized QCTO Qualifications! 📢

At Infomage Rims Group, we are committed to delivering the most recent, relevant, and industry-aligned qualifications to empower professionals in today's competitive job market. As part of our mission, we are excited to announce the upcoming launch of several new QCTO-accredited qualifications designed to equip learners with future-proof skills that meet evolving industry demands.

🌟 Why These Qualifications Matter?
The Quality Council for Trades and Occupations (QCTO) ensures that qualifications are:
✅ Industry-driven – Developed with input from experts to meet real-world needs.
✅ Nationally recognized – Giving learners a competitive edge in the job market.
✅ Focused on practical application – Ensuring skills that are immediately valuable.
✅ Aligned with global standards – Expanding career opportunities beyond borders.

📌 Infomage Rims Group’s Commitment to Skills Development
As a leader in education and training, Infomage Rims Group is dedicated to bridging the skills gap by offering cutting-edge qualifications that enable learners to thrive in their careers. Whether you are an aspiring professional, an organization looking to upskill employees, or an individual seeking career growth, our QCTO programs will provide the right foundation for success.

Discuss this topic  (0 replies so far)

Skillzbook Using Moodle – Elevate Your Learning Experience!

by Admin User -

🚀 Skillzbook is Now on Moodle too! 🚀

We are thrilled to introduce Skillzbook, an innovative learning platform that seamlessly integrates with Moodle, bringing you a dynamic and user-friendly educational experience.

With Skillzbook, you will enjoy:
✅ A streamlined learning interface – Navigate your courses effortlessly.
✅ Improved accessibility – Learn from anywhere, anytime.
✅ Interactive learning tools – Engage with quizzes, assignments, and discussions.
✅ Seamless course tracking – Monitor your progress with ease.

Our goal is to empower learners with high-quality education, supported by cutting-edge technology. Whether you are a student, instructor, or corporate trainee, Skillzbook will transform the way you learn and interact with course content.

🔔 Stay tuned for upcoming updates, new features, and exciting courses designed to enhance your skills!

Discuss this topic  (0 replies so far)

Available courses

Business Administration L3

Course Description: Welcome to BAL3! This course is designed to provide a comprehensive understanding of business administration at an advanced level. Through a blend of theoretical knowledge and practical application, students will explore key business concepts such as management, organizational behavior, human resources, and strategic decision-making. By the end of the course, learners will be equipped with the skills to manage business operations efficiently and contribute effectively to organizational growth.

Learning Outcomes:

  • Understand the principles of business management and strategy.

  • Analyze business challenges and propose effective solutions.

  • Develop skills in leadership, communication, and team collaboration.

  • Apply theoretical knowledge to real-world business scenarios.

Contact Centre Manager (Occupational Course)

PURPOSE AND RATIONALE OF THE QUALIFICATION 

 

Purpose:
The purpose of this qualification is to prepare a learner to operate as a Contact Centre Manager.

A Contact Centre Manager manages and optimises quality contact centre operations and practices.

A qualified learner will be able to:

  • Manage and control the costs of a contact centre.
  • Manage and control the operational planning and achievement of operational targets.
  • Manage personnel employed in a contact centre.
  • Manage customer and supplier relations.
  • Manage and assure the achievement of contact centre quality standards.
  • Manage and control the efficiency of contact centre processes and technology.

 

Management and Admin NQF L4

Management and Administration (SAQA ID: 49129, Level 4 – 140 Credits)

Course Overview:

This course provides learners with the essential knowledge and skills required for effective management and administration in a business environment. It is designed to develop competencies in leadership, organizational processes, financial management, human resources, and operational administration, preparing learners for supervisory and management roles across various industries.

Course Outcomes:

Upon successful completion of this qualification, learners will be able to:
✅ Apply fundamental management principles to improve business operations.
✅ Demonstrate administrative proficiency in office management and record-keeping.
✅ Understand financial and budgeting processes within an organization.
✅ Implement HR policies, including staff supervision and performance management.
✅ Develop problem-solving and decision-making skills for business sustainability.
✅ Apply communication and interpersonal skills for effective stakeholder engagement.

Critical Thinking L3

Course Overview:
This Level 3 Critical Thinking course is designed to enhance your ability to analyze information, evaluate arguments, and make well-reasoned decisions. Whether in academic, professional, or everyday situations, critical thinking skills are essential for problem-solving, decision-making, and effective communication.

What You’ll Learn:

  • Understanding logical reasoning and argument structures
  • Identifying biases and fallacies in reasoning
  • Developing problem-solving and decision-making skills
  • Evaluating sources and evidence critically
  • Applying critical thinking to real-world scenarios

Who Should Take This Course?
This course is ideal for students, professionals, and anyone looking to strengthen their analytical thinking and decision-making skills.

Join us and start thinking smarter today!


Course categories

Expand all

Category 1 (4)